Return Policy
We have a 30-day return policy for online purchases, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For easy return labels, log into your account and verify your account with the 6-digit code that will be sent to you. Select the items you would like to return. Select a return reason & add a note then click REQUEST RETURN. Following this process, you will receive an email with shipping instructions and a return shipping label. Please note that the cost of returns are not complimentary and will be deducted from the amount to be refunded.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return question at info@annabellalingerie.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that, for hygiene reasons, panties, bodysuits, swimwear, shapewear, adhesive products, and hosiery are not eligible for return. Additionally, gift cards, items classified as Seduction Accessories, and all Sale items are considered FINAL SALE and cannot be returned or exchanged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@annabellalingerie.com.
Returns for online purchases are accepted within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also contain the original tags and packaging. Items exempt from returns are panties, hosiery, or any similar intimate products. Purchases of sale items are not eligible for refund.
Once your return is received and inspected, we will notify you that your returned item has been received. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it does take some time before refunds are posted by banks & credit card companies. If a refund has not posted, please contact your bank / credit card company to inquire about the transaction. If they are unable to locate the item, please contact Anna Bella Fine Lingerie at info@annabellalingerie.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items exempt from returns are panties, hosiery, or any similar intimate products. Purchases of sale items or gift cards are also not eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return postage is not complimentary.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any return shipping charges incurred with self-service returns within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@annabellalingerie.com.
In addition to our online store, Anna Bella Fine Lingerie operates a brick & mortar store in Alpharetta, Georgia. The return policy for in-store purchasing differs slightly from the return policy outlined above & is posted in fitting rooms, at checkout and on receipts for informational purposes.
